eClinicalWorks’ Advisories to Customers About Its EHR Following Whistleblower Lawsuit

After Phillips & Cohen filed its lawsuit against eClinicalWorks in 2015 and the government launched an investigation, the company sent out a series of advisories to customers. Here are links to some notices that were sent out:

eClinicalWorks also posted on its website an announcement dated Dec. 6, 2016.

The government listed the following issues and related eClinicalWorks’ advisories in the complaint against eClinicalWorks when it joined the whistleblower lawsuit against the company:

  • “In certain scenarios, displaying incorrect information relating to labs and diagnostic imaging orders.” (eClinicalWorks Advisory on Patient Safety, November 4, 2016)
  • “In certain scenarios, issuing incorrect NDC codes for prescriptions. ‘Incorrect mapping may lead to the incorrect drug, drug strength, or drug form being dispensed at the pharmacy.'” (eClinicalWorks Advisory on Patient Safety, March 11, 2016, p. 6)
  • “In certain scenarios, overwriting and/or improperly replicating medication dose, route, frequency, and formulation information.” (eClinicalWorks Patient Safety Alert- Overwriting medication Information, November 11, 2016; revised November 11/17/16)
  • “Periodically displaying incorrect medical information in the right chart panel of the patient screen. ‘Refresh failure … may cause one or more of the three panels to display the incorrect patient information.'” (eClinicalWorks Patient Safety – Progress Note Chart Panel Failure to Refresh, July 2016, p. 1)
  • “Periodically displaying ‘[m]ultiple patients’ information … concurrently.'” (eClinicalWorks Advisory on Patient Safety, March 11, 2016, p. 21; Resolved Patient Safety Items, August 2016)
  • “In specific workflows, failing to accurately display medical history on progress note.” (eClinicalWorks Patient Safety Notice, November 2016, p.1)
  • “Orders placed through order sets that are not associated with a diagnosis code failing to display in progress notes.” (eClinicalWorks Advisory on Patient Safety, November 4, 2016)

For information about the whistleblower and government case against eClinicalWorks, see the Phillips & Cohen press release and the DOJ press release about eClinicalWorks’ $155 million settlement announced May 31, 2017.

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